Manage your software estate with one partner
Maintaining a complex, sprawling estate of systems can lead to high and increasing expenditures, performance issues, noncompliance risk and other challenges that can’t be easily solved due to limited resources. That’s where Rimini Custom™ comes in — a program that expands Rimini Street’s award-winning support and services to a broader portfolio of enterprise software, applications, databases and other technologies — tailored to each client’s business needs.
Due to the demand from clients who have long benefitted from our effective support, cost savings and optimization solutions, we’ve expanded our coverage to go beyond our core products. With Rimini Custom, you can leverage our ERP expertise to maximize the value and potential of products such as Tibco, OpenText, Blue Yonder and many more, even receiving extended support for assets facing end-of-life (EOL) support.
Let the global leader of third-party support of Oracle, SAP and VMware, as well as the strategic partner to fast-growing innovative solutions providers such as ServiceNow, Inc., help you overcome your unique IT challenges and reach your business goals by handling more of your current and legacy software needs.
Keep systems running longer
Get fast, effective support
Rely on one single partner
How Rimini Custom works
For Rimini Custom, we apply a streamlined process to evaluate your request, helping ensure we can cover, technically maintain and provide the talent necessary to support your business-critical systems.
Assess
Agree
Start
“For nearly two decades, Rimini Street has provided Oracle and SAP customers with best-in-class support-centric processes, expert resources, and a focus on customer value. With Rimini Custom, the expansion of its services to more software areas is a natural evolution of its business.”
Drive ROI with extended support services for more software
As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Get robust third-party software support for your mission-critical system to extend its capability years into the future.
With Rimini Support, you gain:
- A Primary Support Engineer in your region who speaks your language, assigned to your account
- Industry-leading SLAs, including <2-minute response time for critical issues
- The Rimini Street Promise on issue resolution, either re-performing the service or refunding the amount paid if we don’t deliver on our promised obligations
Offload daily management of your business-critical systems, freeing up your IT talent for strategic initiatives. We go beyond maintenance to continuously optimize your environment, starting with addressing your backlog.
With Rimini Manage, you gain:
- Access to a global team of 800+ engineering experts with deep software knowledge
- Unlimited tickets from an extensive catalog at a fixed price for budget control
- Prevention of issue recurrence through root cause analysis
Take advantage of professional services to solve complex challenges and realize your IT vision. As a vendor-agnostic partner, we can modernize your system with new functionalities or fill skills gaps during peak demand, helping you deliver on your goal.
With Rimini Consult, you gain:
- Targeted solutions for enhanced security, interoperability and more
- Custom project design and implementation by seasoned IT experts
- Guidance on optimizing, evolving and transforming your systems
Take a proactive approach to mitigate risk in an ever-evolving threat landscape. Rimini Street’s exclusive, proprietary, innovative security solutions for applications, databases and other technologies offer protection independent of vendor patches.
With Rimini Protect, you gain:
- Protection against entire classes/categories of vulnerabilities
- Personalized hardening guidance for your unique ecosystem
- Security Managed Services available for maximum benefits
Future-proof existing systems by enabling compatibility with the latest technology. With our patented and proprietary interoperability solutions, you can retain current versions for years and apply the latest UX to benefit end users.
With Rimini Connect, you gain:
- Quick, easy implementation without code changes or upgrades
- Ability to integrate new browsers, Java, operating systems and email servers
- Reliable solutions created and supported by our team of IT professionals
Leverage our proactive monitoring and health checks to ensure your business-critical systems stay up and running. This additional level of oversight helps maintain functionality and increase uptime for greater productivity.
With Rimini Watch, you gain:
- Help with prevention of issues that can be complicated and expensive to fix
- Enhanced visibility of your environment through dashboards and diagnostics
- Expert guidance and advice for long-term system maintenance
Introducing Rimini Custom
Discover how this solution expands the scope and value Rimini Street brings to organizations like yours, giving you the freedom to focus on transformation.
Hear what our clients have to say
By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”
It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
Rimini Street surprised us and gave us an answer to everything we needed from customizations and installation of patches to regulatory compliance. We got everything and could stay with our previous systems after investing a lot of money in them.”
Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”
Additional resources
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Ready for more support and more value?
Reach out to Rimini Street today and take the first step toward maximizing the potential of your vast software estate with broader system support and services.